Our commitment to your satisfaction. Enjoy hassle-free returns, lifetime exchange, and fully insured shipping.
Once the product is returned under our 15-day money-back policy, a 100% refund will be credited to the customer’s VEA wallet and can be utilized for future purchases.* Not applicable on Solitaires above INR 3 lakh, Coins, and Customized orders.
Refundable to your original payment source or bank account.
Store credit for future purchases. Non-refundable to bank.
Refunded back to the original voucher/gift card subject to T&C.
Select the item you wish to return from your Order History.
Pack the jewellery in its original material along with the certificate.
Hand over to our pickup agent and collect a tracking acknowledgment (receipt/SMS).
We offer **FREE return shipping** across India. For items above ₹35,000 picked up by 3rd party logistics, we will first send you a **Tamper-Proof Packet**. Secure your jewellery in it before the pickup agent arrives.
Applicable after the 15-day return period. Values are calculated based on current market rates.
| Category | Exchange Value | Buy-Back Value |
|---|---|---|
| Diamond & Gemstone | 100% Gold + 100% Diamond | 100% Gold + 90% Diamond |
| Plain Gold/Platinum | 100% Metal Value | 100% Metal Value |
| Gold Coins | 100% Gold Value | 100% Gold Value |
| Solitaire Jewellery | 100% Gold + 90% Solitaire | 100% Gold + 80% Solitaire |
• ₹500 processing fee applies for online Lifetime requests (Free at store).
• Solitaire certificate missing: ₹3500 deduction per certificate.
• Vea Credits valid for 365 days. Vea Cash can be encashed.
We provide free delivery and shipping on all items within India.
All goods are fully insured until they reach you. Your purchase is 100% safe.
Our customer delight team is here to help you with your returns and exchanges.
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