Shipping Policy

For regular, ready-to-ship products, orders are generally delivered within 7 working days from the date the order is confirmed and payment is successfully received.

Note: Delivery timelines may vary slightly depending on the delivery location, courier service, public holidays, or unforeseen circumstances.

Customized jewellery requires additional time for design, production, quality checking, and finishing.

Orders involving customization are generally delivered within 20 to 25 working days from the date the order is confirmed and the required customization details are finalized.

The delivery timeline may vary depending on the complexity of the customization and the availability of required materials.

• Orders will be processed only after successful payment confirmation.
• For customized orders, production will begin after all customization specifications have been confirmed by the customer.
• Customers may be contacted by our team if additional information or confirmation is required before processing the order.

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:

In such cases, we will make reasonable efforts to keep the customer informed.

Customers are responsible for providing accurate and complete delivery information at the time of placing an order.

VEA GOLD & DIAMONDS PVT LTD shall not be responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Customers are requested to inspect the package at the time of delivery and ensure that the package is received in good condition.

If the package appears damaged or tampered with, please notify our customer support team as soon as possible and provide photographs or other relevant details.